Cookie & Privacy Policy

At Pfizer, the company behind www.imedeen.co.uk ("Imedeen UK Site" or "this Site"), we recognise the importance of protecting and are committed to respecting the privacy of information collected about our online visitors.  Below we set out how the information that you disclose at this site will be held, what it will be used for, and details of our data protection policy. We also set out information on our use of cookies. Your visit to this Site is subject to this Cookie and Privacy Policy and our Terms and Conditions.

1. Information Collection

We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number). If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiry date.

Sensitive information is not generally sought through this Site. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information to us, then by providing that information you explicitly consent to us using it in accordance with this Cookie & Privacy Policy.

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.

To protect your personal information, users registering at this Site must also enter a user name and password.

2. Use of Personally Identifiable Information

We may use your personal information in the manner described below:

a. Communications to Serve You 
If you have elected to provide us with your contact information, e.g., by registering at the Imedeen UK Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Imedeen UK Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.

b. Opt-In Communications 
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the Imedeen Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information. For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 14 (Choice/Opt-Out) below.

3. Use of Personally Identifiable Information by Group Companies

We may share your personally identifiable information with our affiliates and other divisions our company that distribute and market Imedeen products (the "Group Companies"). Group Companies may use this information in accordance with this Cookie and Privacy Policy. See also Section 6.

4. No Disclosure of Personally Identifiable Information for Third Party

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you, without your prior consent.

5. Disclosure of Personally Identifiable Information

a. Fraud Protection and Compliance with Law 
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service Providers 
We may retain other companies and individuals to perform functions consistent with our Cookie and Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. See also Section 6. Please note that any service providers which may be named in this Cookie and Privacy Policy for your convenience, e.g., Coremetrics in Section 7 hereof, are not our only service providers.

c. Special Events 
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to this Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.

d. Business Transfers 
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Imedeen UK Site you agree that your data may be transferred to such parties in these circumstances.

6. Transfer of Data to Other Countries

The Group Companies and third parties referenced in Sections 3 and 5 who will receive your information only for the purposes set forth in this Cookie and Privacy Policy, the third parties with whom you direct us to share your information referenced in Section 4 and the databases in which your personally identifiable information may be stored may be located both inside and outside the United States ("US") and the European Union ("EU"). By providing personally identifiable information to this Imedeen UK Site, you acknowledge and accept that the Group Company or third party which receives your personally identifiable information may be located within a state or country which does not guarantee the same level of protection for personally identifiable information as the one in which you reside.

7. Cookies, IP Addresses, Pixel Tags & Tracking Technology

A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Imedeen UK Site. With the information we receive through this technology, we hope to improve our sites.  The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Imedeen UK Site, but you may be limited in the use of some of the features.

We may also use IP addresses to analyze trends, administer the Imedeen UK Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

When you visit this Imedeen UK Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Imedeen UK Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.

Some of our business partners and service providers may also use cookies on their sites. For example, you may have clicked through to our Site from one of their sites. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. Please refer to the privacy policies posted on the applicable third party website to understand the third party's use of cookies and your options relating to those cookies.

8. Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section 6.

9. Children under 12

If you are under 12 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 12. If you are between 12 and 16 and you have any questions or concerns about this Site, please seek guidance from a parent or a responsible adult.

10. Links

This Imedeen UK Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Cookie and Privacy Policy applies only to the information we collect on this Imedeen UK Site. We encourage you to read the privacy policies of other websites you link to from our Imedeen UK Site or otherwise visit.

11. Security

We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. See also Section 6.

12. Accuracy of and Updating Your Information

We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.

You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by clicking here

13. Choice/Opt-Out

You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each Opt-In Communication e-mail you receive. Please note that this opt-out only applies to Imedeen UK Site Opt-in Communications and does not apply to communications to serve you (described in Section 2(a) of this Privacy Policy) or to other communications, which may reference Imedeen, e.g., from a retail store.

14. Data Controller

The information you provide to use will be managed by Pfizer Consumer Healthcare Ltd. Vanwall Road, Maidenhead, Berkshire, SL6 4UB, UK.

E-mail: customer.service.uk@pfizer.com

Your information will be retained by Pfizer for the period of time that you are registered to one or more of our health-related programmes.  You will at any time have the right to access your information by writing to us at Pfizer Data Protection Officer, ipc 010, B530, Pfizer Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9NJ, United Kingdom.  Please mark the envelope “DSAR”.  Alternatively, you can email us at DataProtectionUK@pfizer.com

15. Notification of Changes

This Cookie and Privacy Policy was last updated on 13th December 2012 .
We may revise this Cookie and Privacy Policy from time to time. If we decide to change our Cookie and Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Cookie and Privacy Policy.